Get Help at the Station
Choose a station to see how to get help when you arrive.
Turn Up and Go
You can ask for help at any staffed station without booking. On the London Underground, speak to staff at the ticket hall or gateline; they can help you to the platform and arrange for someone to meet you at your destination.
On National Rail, booking ahead with Passenger Assist is still recommended for longer journeys.
Passenger Assist: 0800 022 3720 · text 60083